Take part in an event where Delegate and Microsoft bring together key players in the Danish market to give you a complete 360-degree insight into the future of digital customer service. From strategic visions to practical implementation, you’ll get concrete technological solutions and experiences from successful projects that set the standard for tomorrow’s customer service.

• Gain insights into the managerial and technological considerations at ATP, one of Denmark’s largest administrative organizations. ATP strives to deliver efficient customer service under strict legal requirements and immense pressure.

• Microsoft presents their vision for the future of customer service, where AI plays a central role. Gain insight into the critical factors and strategic decisions behind developing their latest AI-powered platform.

• EET Group presents their experience with their new Dynamics 365 Sales & Service, which effectively supports 32,000 B2B customers in 34 countries in 19 languages, and how AI has played a central role in their new sales and application strategy.

• Delegate, Denmark’s largest CRM house, draws on over ten years of experience with customer service implementations. Gain valuable insights into how their solutions create significant behavioral changes and advance customer service.

After lunch, Microsoft will demonstrate how their AI platform integrates seamlessly with The Digital Contact Center and how it can be adapted to existing systems in the market.