The future of digital customer service: Practical solutions for a modern customer service center
The future of digital customer service: Practical solutions for a modern customer service center
April 3 @ 8:30 am • 12:00 pm
Join us when Delegate and TDC invite you to an inspiring event dedicated to the future of digital customer service. Customer demands are constantly evolving and a coherent customer journey is key to creating value and satisfaction.
Through practical customer examples and live demonstrations, we will give you a unique insight into how Microsoft Dynamics 365 Contact Center can ensure an efficient and smooth customer experience – from start to finish.
Get inspired as we combine Delegate’s in-depth expertise with TDC’s years of customer service experience. Together, we’ll share concrete tools and insights to help you optimize your company’s customer service and create business value.
- TDC is Denmark’s largest provider of contact center solutions, bringing their in-depth expertise and years of experience on how to effectively solve the customer journey, providing a clear overview of the many flows and opportunities in a customer journey.
- Delegate, Denmark’s largest CRM house, draws on over ten years of experience with customer service implementations. Gain valuable insights into how their solutions create significant behavioral changes and advance customer service.
Agenda
8.30-9.00: Breakfast and registration
9.00-9.30: What does the customer journey look like through the Dynamics suite – How Microsoft Dynamics creates a coherent customer journey – Morten Fritsch, Delegate and Michael Povlsen, TDC
9.30-10.00 Microsoft Dynamics Digital Contact Center: Supporting and optimizing the customer journey – Michael Povlsen, TDC
- Live demo: Dynamics 365 Contact Center in practise.
- Overview and management of customer journey flows.
10.00-11.00: AI: Better customer service through artificial intelligence – Morten Fritsch, Delegate
11.00-12.00: Getting started: Important steps and considerations – Morten Fritsch, Delegate